Member PortalGenerative AI for Workforce Board Administrators and Career Coaches
The demands on workforce boards have never been greater, and neither has the opportunity.
As technology rapidly reshapes how people learn, work, and connect, AI fluency is becoming an essential leadership skill, not a luxury. Workforce boards that understand and harness Generative AI will be the ones best positioned to streamline operations, strengthen services, and drive meaningful community impact. AI is the bridge between today’s mounting demands and tomorrow’s opportunities.
That’s why NAWB is proud to launch a powerful new partnership with Microsoft.
Introducing AI Fluency: Generative AI for Career Coaches, a hands-on, practical training designed to help career coaches work smarter, faster, and more creatively using Generative AI and Microsoft Copilot. The tools introduced in this training are designed to strengthen human interaction—helping coaches cut through complexity, streamline routine tasks, and focus on the work that truly moves communities forward.
AI Fluency for Career Coaches: Using Generative AI to Do More of What Matters
NAWB’s partnership with Microsoft highlights what’s possible at a moment when workforce board administrators and career coaches are being asked to do more than ever before.
Rising caseloads, complex compliance requirements, shifting labor market demands, and the rapid pace of technological change have stretched capacity thin.
This isn’t about replacing people—it’s about giving teams the enterprise knowledge and intelligent tools they need to navigate these challenges safely, efficiently, and with expert precision.
Reserve Your Spot
Registration is now open! Save your spot and start putting Generative AI to work—for you and the job seekers you support.
Participants will learn to:
1.Automate routine and time‑consuming tasks
2.Enhance and personalize client interactions
3.Reduce administrative workload
4.Reclaim more time to focus on what truly matters—supporting job seekers
…and more!
Emphasizing Human Interaction: Tools for Career Coaches
AI plays a powerful complementary role in workforce development by streamlining routine tasks and simplifying daily workflows. When used thoughtfully, these tools give staff more time to focus on what matters most—the human side of their work. That’s the key takeaway from our recent AI training for career coaches, where participants learned how Generative AI can boost efficiency while strengthening client engagement.
As of May 2025, 315 workforce development professionals have participated in the Career Coach training, thereby engaging more than 56,700 jobseekers. Each participant received a certificate of completion.
Human interaction remains at the center of our approach. AI is not a replacement for relationships—it’s a support that enhances them. By reducing administrative burden, these tools help staff spend more time fostering trust, building empathy, and providing personalized guidance to the individuals they serve.
If you missed those sessions, you can still explore the tools and techniques we introduced.
Download the Guide