The Senior Manager – Centralized Services Operations is responsible for leading a team aligned with providing Centralized Workforce Services Operations essential to the functionality of the workforce department. The Senior Manager, Centralized Workforce Services Operations, is responsible for leading and coordinating key centralized operations that support effective department-wide administration. This role encompasses responsibilities in program support, resource development, compliance, marketing and communications, continuous improvement, contracts and memorandums of understanding (MOU) management and cross-departmental collaboration. Working under the direction of the Executive Director, this position helps ensure alignment of departmental activities with applicable policies and promotes continuous improvement across functions.
Key Responsibilities:
- Provide operational oversight and support for administrative program functions that span multiple units.
- Identify and pursue opportunities to expand funding through grants, partnerships, and other resource development initiatives.
- Act as a liaison across departments to coordinate cross-functional initiatives and or special projects and support collaborative problem-solving.
- Under the guidance of the Executive Director, support efforts to align departmental strategies and operations with applicable policies and priorities.
- Oversee lease agreements and lead the coordination through a liaison for facilities operations and maintenance issues.
- Support organizational compliance with evolving policies, regulations, and funding requirements in the workforce and childcare sectors.
- Leverage agency resources and expertise to enhance departmental performance and outcomes.
- Promote open communication and knowledge sharing between units to support continuous improvement and organizational learning.
- Monitor trends and operational data to identify areas for improvement and implement changes to enhance performance.
- Support planning and budgeting processes by assessing resource needs and contributing to strategic decision-making.
- Leads supervisory, professional, technical personnel by providing goals, training; recommending professional development opportunities; establishing deadlines; assigning work duties, observing and monitoring work activities; conducting performance evaluations; helping employees to correct deficiencies; recommending disciplinary actions, if necessary; and interviewing candidates and making hiring recommendation; coordinating and assigning work tasks; conducting performance appraisals; and conducting group meetings.
- Develop and implement performance management strategies, conducting regular evaluations to assess staff performance and ensure alignment with organizational goals. Provide constructive feedback and identify opportunities for growth.
- Develop and implement strategies for staff development, including training, professional growth opportunities, and team-building initiatives.
- Promote a collaborative, positive, and high-performing team culture across the department.
- Ensure compliance with Equal Opportunity (EO) and other applicable federal, state, and organizational policies.
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